Cloned In China

This video in fact was posted 8 months ago, but right now it’s mentioned quite often in HP-related news on Chinese medias and topics on Chinese forums. World Consumer Day March 15 is just two days ahead, and HP is experiencing hard days in China rencently. 170 consumers teamed up last week to sigh up a formal file to complain HP’s faulty notebooks and services to China product-quality agency, which has won wide supports from Chinese consumers, for more details about this insident, read this report from WSJ.

The video shows a man knocking, tearing and stamping with silent anger to break a HP DV20002154 notebook , which miserably became asunder finally. This took place right in one of HP after-sale service offices in China. This man with a username ‘big white twotwo’ wrote on the same page with the video on youku.com that he bought this notebook on Feb 14, 2007, and problems of the motherboard had never stopped since the beginning of the third month he bought the computer, the first time he have the motherboard replaced, and he had it replaced three more times in the following days. That’s the fifth time, but the HP saff told him the guaranty period had expired and he had to pay 3000 Yuan (about $441 USD) if he want to replace the motherboard. Definitely it’s not worth, and a HP staff told him from its hotline that ”The problems that happened to his notebook are normal” so he had to pay. He said he’s in bad moods in those days so he directly broke it right there, and after that he felt ‘completely relieved ‘.

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